Digital Voice Transcription
Requirement
Health care, finance, legal, and other industries, need a complete, cost-effective, and quality tested end-to-end solution for their critical transcription needs.
Digital voice files and electronic transcription would assist overall process automation and integration with other systems with an opportunity to move towards a paperless office.
Timely turn-around is equally important to high quality. All secured exchange of dictation and transcription must be ensured.
Solution
The complete end-to-end transcription solution was developed using state-of-the-art technology.
The system uses digital voice recorders for dictation, a very user-friendly desktop application to upload dictation and download transcription over a 128-bit secured internet connection, and provides overnight electronic transcription with a commitment to quality and accuracy.
Features
- Quality and accuracy – committed to total process-driven level I and level II quality assurance.
- Quick Turnaround - Turn around times are guaranteed to be 24 hours or less, with overnight turn around in most of the cases.
- Surpasses currently available level of service from other transcription service providers.
- Customer Service – Committed to excellent customer support.
- State-of-the-art technology – Uses Compaq iPaq pocket PC and digital voice recorders, 128 bit secured data transfer, computerized upload and download of files, online custom reports, search capability etc.
- Cost-Effective
Environment
- Digital recording using iPaq Pocket PC or Olympus digital recorder
- Dictation and transcription transfer over 128-bit Verisign certified secured Internet connection
- 24x7 Internet enabled
- Electronic Records
Challenges
- High quality voice recording
- Quality
- Security
- Turn around time
- Low-bandwidth Internet connectivity
- Search transcriptions
- Backup
How we met them
- Designed and developed custom recording software
- Process driven quality assurance
- 128-bit Verisign certified secured data transfer
- Overnight transcriptions
- Local desktop application interface
- Capability to search through thousands of documents
- 2 years online and 10 years offline backup with disaster management
Benefits to HEALTH-CARE, FINANCIAL and LEGAL Organizations.
- Guaranteed accuracy
- Quick turnaround
- Custom reports
- Secure
- Confidential
- HIPAA compliant
- 24x7 online access
- Cost effective
- Reliable
- State-of-the-art technology
- 10 year backup
- Search/download transcriptions
- 24x7 Help Desk
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