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Transcription FeaturesQuality and Accuracy WESCO is committed to a minimum of 95 percent accuracy on all transcriptions. This accuracy rate is tested by independent WESCO staff that sample 10 percent of each day's transcriptions. Daily accuracy scores are available; contact a WESCO representative. Quick Turnaround Turnaround times are guaranteed to be 24 hours or less, a level of service that is unheard of among transcription providers today. In addition, all transcriptions submitted by 8 p.m. come back transcribed by 8 a.m. the following morning. Help Desk WESCO maintains a 24x7, two-tier help desk.
WESCO is committed to excellent customer service. Its our well-educated, articulate, and highly qualified professionals each have over ten years experience. They are based at WESCO’s operations center in Helena, Montana. The staff responds to any client questions or issues promptly, and clients will find working with WESCO customer service staff a breath of fresh air. Technology Technology is the key to WESCO’s transcription solution. Each client receives a pocket PC, an IPAQ, or a digital voice recorder. The pocket PC provides dictation capabilities for healthcare and other professionals and offers many other useful and time-saving features such as:
All transcription files are encrypted to meet state and federal security and confidentiality regulations. Cost-Effective WESCO transcription services fees are 10-20 percent lower than fees charged by competitors in most areas of the United States. In addition, WESCO can set fees by the line, through a monthly fee, or on a per-case rate for healthcare institutions. These fee structures are designed to fit within any organization’s budget process. WESCO is here to serve and to be a long-term partner to healthcare and other communities that depend on fast, accurate transcription services. Our services are designed to get the job done right and to be cost-effective. |
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