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WESCO HELPcycle™

Training

Training is key to maximizing return on investment for a system development project. WESCO believes that varying training to meet specific needs ensures long-term system viability. When a client assumes complete control of system maintenance, WESCO’s role shifts to that of train-the-trainer A long-term relationship can occur when WESCO provides direct training to end users and system maintenance people, and also provides training material to minimize lost productivity following implementation of a new system.

Tasks

• User Training
• System Support Personnel Training

Deliverables

Training Materials and Services
All training materials and services are defined and delivered according to an agreed upon schedule.

User Documentation
User documentation is identified in this phase, and is produced and delivered in compliance with the schedule.

Training Phase Quality

To be effective, training must address all client-critical functions. Training materials are developed using many of the same quality processes that are used for software deliverables. User documentation that is delivered during the training phase is versioned concurrently with all other system deliverables. Before the beginning of training, WESCO performs a training walkthrough to ensure that the training program addresses all critical system functions.

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